Cancellation & Refund Policy

Cancellation Policy – EngageWayz

📍 Office Address:

EngageWayz
3rd Floor, Asian Tower Complex,
Near Post Office Road,
Beside Karnataka Radio House,
Halbarga, Brhampur, Kalaburagi,
Karnataka – 585101

📞 Call/WhatsApp:

+91 6361536524

✉️ Email:

General Inquiries: engagewayz@gmail.com
Business Partnerships: engagewayz@gmail.com

🌐 Website:

www.engagewayz.com

1. Order Cancellation

Before Shipment:
Orders can be canceled within 24 hours of placement if the product or service has not been processed or shipped. To cancel, please contact us immediately at engagewayz@gmail.com.

After Shipment or Setup Start:
Once the product has been shipped or a digital service (e.g., website setup) has been started, cancellations are not allowed. You may request adjustments after delivery, subject to our Service Terms or Refund Policy.

2. Custom or Personalized Services

Orders for custom-made or personalized products/services (e.g., website design, branding) cannot be canceled once production has started. These services are tailored specifically for you and therefore non-cancellable after initiation.

3. Refund Process for Canceled Orders

If your order qualifies for cancellation, a full refund will be initiated within 7–10 business days from the date of approval.
Refunds will be processed via the original payment method.

Note: Any third-party transaction/processing fees may be non-refundable.

4. How to Request a Cancellation

To request a cancellation, contact us at:
📧 engagewayz@gmail.com
📞 +91 6361536524

Please provide your Order ID and relevant details for verification.

5. Exceptions

EngageWayz reserves the right to cancel orders under the following circumstances:

• Stock or service unavailability

• Payment issues or failed transactions

• Incomplete or incorrect customer information

• Suspected or confirmed fraudulent activity

In such cases, the customer will be notified immediately, and a full refund will be issued.

6. Disputes

For any concerns or disputes related to cancellations, feel free to contact our support team. We are committed to resolving your issue promptly and fairly.